Return & Refund Policy

1. Return Eligibility

• Items may be returned within 7 days of delivery.
• Products must be in original, unused condition with all packaging, accessories, and documentation.
• The item must not show signs of physical damage caused by the customer.
• Proof of purchase (order number or receipt) is required.

2. Non-Returnable Items

• Items damaged due to misuse, negligence, or unauthorized modifications.
• Products with removed or altered serial numbers.
• Software, digital products, or opened consumables (e.g., receipt paper rolls).
• Items purchased more than 7 days ago.

3. How to Request a Return

1. Contact us via WhatsApp or email with your order number and reason for return.
2. Our team will review your request within 1-2 business days.
3. If approved, we will provide return instructions and a return authorization number.
4. Ship the item back in its original packaging.

4. Refund Process

• Once we receive and inspect the returned item, we will process your refund within 5 business days.
• Refunds will be issued to the original payment method (mobile money or bank transfer).
• Shipping costs are non-refundable unless the return is due to our error.

5. Exchanges

We offer exchanges for defective or damaged items received. Contact us within 48 hours of delivery to arrange an exchange.

6. Warranty

All POS hardware products come with a manufacturer warranty. Warranty duration and terms vary by product and are stated on the product page. Warranty claims should be directed to our support team.